Customer Support

Getting Started 8

• What is Researcher.Life?
• What researcher problems does Researcher.Life aim to resolve?
• Who should use Researcher.Life?
• What products are offered within the Researcher.Life ecosystem?
• Are Researcher.Life products paid or free to use?

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Personalized Research Recommender 3

• What is personalized research recommender?
• How does personalized research recommender work?
• Are the personalized research recommendations free or paid?

Manuscript Optimizer 4

• What is manuscript optimizer?
• How does manuscript optimizer work?
• Is manuscript optimizer free or paid?
• More FAQs on R Pubsure

Researcher-focused Online Courses 4

• What are researcher-focused online courses?
• How do you access researcher-focused online courses?
• Are researcher-focused online courses free or paid?
• More FAQs on R Upskill

Global Research Community 3

• What is global research community?
• How does the global research community work?
• Is the global research community free or paid?

COVID-19 Research 3

• What is COVID-19 Research?
• How do you access COVID-19 research?
• Is COVID-19 research available for free or is it paid?

Smart Journal Finder 3

• What is Smart Journal Finder?
• How does Smart Journal Finder work?
• Is Smart Journal Finder available for free or is it paid?

My Account 4

• What do I need to sign up for Researcher.Life?
• I’ve forgotten my password. How do I access my account?
• Where can I provide feedback on Researcher.Life?
• How can I delete my Researcher.Life account?

General queries 4

• What is R Discovery?
• How is R Discovery useful to me?
• How can I get started with R Discovery?
• Is R Discovery free or a paid product?

Content included on R Discovery 6

• What content will I find on R Discovery?
• Can I access the full text for all articles on R Discovery?
• Can I access paywalled content through my institution on the platform?
• Can I download or share papers with others?
• What if I'm unable to find the topic/journal/article that I am looking out for?

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Personalized feed 5

• How do you select recommendations for me?
• What if the scholarly articles in my feed are not relevant?
• Is there any way to see all the articles published by a particular journal/author?
• Can I bookmark articles to read at my convenience?
• How can I keep track of my reading on R Discovery?

Integration with reference managers 1

• Can I import my reading library from reference managers?

General queries 5

• What documents can R Pubsure assess?
• What can I do after I get a R Pubsure score between 71-100?
• Will R Pubsure publish my paper?
• How can I delete my file uploaded to R Pubsure?
• How can I delete my account on R Pubsure?

How does R Pubsure work? 14

• How can I use R Pubsure?
• What can I use R Pubsure for?
• Is the confidentiality of the paper I upload guaranteed?
• How accurate are the R Pubsure reports?
• What file formats does R Pubsure accept?

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R Pubsure Certificate 4

• What is the R Pubsure Certificate?
• Will my R Pubsure certificate be shared anywhere/with anyone?
• Can I share my R Pubsure Certificate with my publishers as part of my submission package?
• How widely are R Pubsure certificates accepted among journal editors?

Payment & R Pubsure Pro 14

• If I add new content to a file that was checked under the Pro plan, will I need to pay again to check the revised file?
• I’m interested in the 1 Year, Unlimited manuscripts plan for my institution. Please tell me how to order it.
• I just purchased a 1-manuscript plan. Can I upgrade to the Unlimited manuscripts plan?
• Can I transfer my unused manuscript checks or my unlimited manuscript plan?
• I have revised and uploaded a new version of my manuscript file. Will that be covered under my existing Pro plan?

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Plagiarism checks 2

• How is my file checked for plagiarism?
• If my file is checked for plagiarism on R Pubsure, then when I run it through my university plagiarism tool will it be flagged as plagiarised?

Free Trial 5

• How does free trial work?
• How can I sign up for the free trial?
• Why do I need to enter my payment details for a free trial?
• When is payment deducted for the free trial?
• How do I stop payment from being deducted after free trial?

Certificates 3

• Will I get a certificate at the end of the course?
• How will the certificate be sent to me?
• Do all programs come with a certificate of completion?

Cancellation & Refunds 4

• I want to cancel my membership plan. How do I do it?
• What happens if I cancel my plan midway?
• Do you offer a refund if I cancel my plan?
• I cancelled my membership but would like to continue it again, how do I do it?

All Access Pass 5

• How many courses and handbooks can I access with the All Access Pass?
• For how long can I access these learning resources with the All Access Pass?
• I have a monthly pass but I want to change it to an annual one. How do I do this?
• I have an annual pass but I want to change it to a monthly one. How do I do this?
• If I don’t like the All Access Pass, will I get my money back?

Choosing the right programs 4

• Couldn’t I find this material online for free?
• English is not my first language. Will these courses help me?
• What kind of researcher programs are available?
• Why are the courses and handbooks only in English?

Access 2

• How can I access the programs that I have bought?
• What will I need to access these courses?