Customer Support

Free Trial 5

• How does free trial work?
• How can I sign up for the free trial?
• Why do I need to enter my payment details for a free trial?
• When is payment deducted for the free trial?
• How do I stop payment from being deducted after free trial?

Certificates 3

• Will I get a certificate at the end of the course?
• How will the certificate be sent to me?
• Do all programs come with a certificate of completion?

Cancellation & Refunds 4

• I want to cancel my membership plan. How do I do it?
• What happens if I cancel my plan midway?
• Do you offer a refund if I cancel my plan?
• I cancelled my membership but would like to continue it again, how do I do it?

All Access Pass 5

• How many courses and handbooks can I access with the All Access Pass?
• For how long can I access these learning resources with the All Access Pass?
• I have a monthly pass but I want to change it to an annual one. How do I do this?
• I have an annual pass but I want to change it to a monthly one. How do I do this?
• If I don’t like the All Access Pass, will I get my money back?

Choosing the right programs 4

• Couldn’t I find this material online for free?
• English is not my first language. Will these courses help me?
• What kind of researcher programs are available?
• Why are the courses and handbooks only in English?

Access 2

• How can I access the programs that I have bought?
• What will I need to access these courses?